How and Why to Improve IT Service Management in Healthcare

13:49 - 15 Dec 2025

IT service management involves a comprehensive approach to end-to-end IT service delivery, from creation to delivery and support. “ITSM is how organizations plan, deliver and support the technology services their people rely on every day,” says Rahul Tripathi, group vice president and general manager of ITSM at ServiceNow. A seamless ITSM approach helps ensure coordination, uptime and consistent service delivery across the entire enterprise, he adds. With healthcare’s highly complex systems and regulations, ITSM is essential. ITSM in healthcare entails everything from resolving issues with...